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California Office of the Patient Advocate
“I want to thank Dr. Anderson for being very professional and very caring with my daughter. She was very ill when we checked her in. Dr. Anderson treated my daughter with so much care and professionalism. I felt secure that my daughter was being treated by professional medical staff. Thank you so very much for all your hard work and dedication. ”
“I received the ultimate customer service from the staff, nurse and doctor. I will always feel comforted and optimistic about receiving the best treatment available when I need their services again.”
“I had my first MRI. I was ignorant to the difference between my prior CT scans and an MRI scan. I was very nervous of the tight space and Teresa Childers was assigned to my MRI. I expressed my angst and my ignorance of the situation with her. Teresa was very calming and patient with me and took the time to explain the process to me with a suggestion of how to proceed in a way that helped calm me. I know this may seem insignificant to whoever is reading this, but I would not take the time to write this if it wasn’t significant to me. I was alone and felt overwhelmed and fear of anxiety. I want to express my appreciation to Teresa for her professionalism and caring bedside manner.”
“I wanted to take a moment to thank Dr. Brennan for taking such great care of my sons, Mason and Heath. We always have a good experience at his office, and that is not always easy for little guys. His call backs are so helpful advising us at home and putting my mind at ease. ”
“I delayed having a colonoscopy until I was 64 . My local doctor removed 3 benign polyps but there was a fourth larger one that would require surgery. I decided to get a second opinion and made an appointment with Dr. Greaney. He looked at the notes from the colonoscopy and asked, "Why are you here?" I said, "Because I was told I need surgery." "No you don't." He walked me down to Dr. Egans office where I was scheduled for a second colonoscopy. Dr. Egan successfully removed the polyp the first guy saw plus a second one he missed. Moral of the story, Get a colonoscopy when you are supposed to. Thank you so much to Dr. Greaney for his knowledge and sense of humor and Dr. Egan for his knowledge and skill and the nursing staff , they were great too. It was actually kind of fun, I got to watch on the screen! ”